Frequently Asked Questions

…And if we missed yours, drop us a line and ask! If you have a question that we haven’t covered here, Contact Us.

What are your turn-around times?
Production times vary based on current production volume. Normal Custom Sublimation orders take 4-6 weeks once we receive Final Art Approval, Final Quantities and New Client Deposit.

It takes time to craft quality apparel. Garments are made from large fabric rolls, raw materials and detailed hands-on labor. We also allot time to remake any garments that do not pass our rigorous inspections.

Screen Print and Embroidery orders take approximately 2 weeks from the time we receive Art Approval and Final Quantities.

If we can complete your order sooner, we will.

How about rush orders? I need something QUICK....can you help??

If a custom sublimated order has a required due date that is 4 weeks or less, the following Rush Fee may be calculated into your final pricing:

2 weeks = 50% of the Total Order Cost

3 weeks = 35% of the Total Order Cost

4 weeks = 20% of the Total Order Cost

(example: If you ordered 20 items at $25ea, and needed them in 2 weeks, your Total Order Cost would be $500.00, plus the Rush Fee of $250.00 totaling your order at $750.00. Each item now cost $37.50ea.)

Do you have an artwork fee and can we use your designers?

Our artists are exceptional in interpreting and creating designs that meet your needs… and they are ready to help. If we create your art from scratch and are able to create it in under 1 hour, we typically do not charge an art fee. However, if your design concept is complex and requires additional time, we reserve the right to charge an artwork fee, as we deem appropriate, at a rate of $39 per hour. Art is billed in 30min increments.

After the initial conceptual rendering, we allow 2 revisions to allow for details to be finalized. If additional revisions are requested, those will be billed at our standard art rate. We are transparent with our art fees and will not “bury” it in your quoted unit price.

We have extensive asset libraries we use to keep these fees as low as possible, but our professional artists can also draw custom logos or design elements for you as needed. If you have sketches or artwork that does not meet our requirements, we can vectorize or re-draw low-resolution logos or images.

If you know exactly what you want or have art ready, we can match your PANTONE colors and will work within whatever parameters you give us.

How does payment work for the order?
For first time customers, we will request a 50% deposit at the time we launch your project, with the balance due upon completion. We prefer a business or organization’s Check, but also accept Cash and major Credit Cards.
Are there minimums, and what about re-orders?
We require NO MINIMUMS on our Custom Sublimated Apparel and will happily make you one jersey if that is all you need. Normal turnaround times may still apply, so if you have an add-on, let us know asap and we’ll do our best to get it to you as soon as we can.

And, we are more than happy to handle your reorders. In fact, reorders are actually somewhat easier since we already have your artwork ready for production.

Screen Printing and Embroidery has a 12 piece minimum of the same design.

What is your refund policy?

Due to the nature of custom manufactured apparel, we are not able to offer refunds or exchanges. Once you’ve given your approval of the digital proof, or the sample if you’ve requested one, we begin production, and thus any changes to the order may result in increased cost.

However, we believe that a company can be measured by how it handles problems that arise. We’re human, and mistakes happen, so if you’re not satisfied with your products, let us know and we’ll do what we can to correct the situation. Most of our business is from repeat customers, and we’ll go the extra mile to earn your business for seasons to come.

How does the Custom Sublimated Uniform process work? How do we get started?
The process begins when you Contact Us to discuss your needs and how we might help.  For more detailed information, please visit our page on The Workflow Process.
What about sizing samples? We want to have a “fitting day” so our players know what size they’ll need. Can you help?
YES! With enough time, we are happy to provide a full set of sized samples for you to use in properly sizing your players. We want our uniforms and practice-wear to fit properly. Please also reference our Sizing Chart, because every garment manufacturer sizes their garments a little bit differently.
I want to have player names on my jerseys. How much extra do you charge for customizing things like shooter shirts and adding player names to jerseys, etc.?
Names and numbers cost nothing extra on Custom Sublimated Jerseys, Shooters or Shorts.  Names and numbers on screen-printed or embroidered apparel are available in one or two colors at competitive rates.