…And if we missed yours, drop us a line and ask! If you have a question that we haven’t covered here, Contact Us.
It takes time to craft quality apparel. Garments are made from large fabric rolls, raw materials and detailed hands-on labor. We also allot time to remake any garments that do not pass our rigorous inspections.
Screen Print and Embroidery orders take approximately 2 weeks from the time we receive Art Approval and Final Quantities.
If we can complete your order sooner, we will.
If a custom sublimated order has a required due date that is 4 weeks or less, the following Rush Fee may be calculated into your final pricing:
2 weeks = 50% of the Total Order Cost
3 weeks = 35% of the Total Order Cost
4 weeks = 20% of the Total Order Cost
(example: If you ordered 20 items at $25ea, and needed them in 2 weeks, your Total Order Cost would be $500.00, plus the Rush Fee of $250.00 totaling your order at $750.00. Each item now cost $37.50ea.)
Our artists are exceptional in interpreting and creating designs that meet your needs… and they are ready to help. If we create your art from scratch and are able to create it in under 1 hour, we typically do not charge an art fee. However, if your design concept is complex and requires additional time, we reserve the right to charge an artwork fee, as we deem appropriate, at a rate of $39 per hour. Art is billed in 30min increments.
After the initial conceptual rendering, we allow 2 revisions to allow for details to be finalized. If additional revisions are requested, those will be billed at our standard art rate. We are transparent with our art fees and will not “bury” it in your quoted unit price.
We have extensive asset libraries we use to keep these fees as low as possible, but our professional artists can also draw custom logos or design elements for you as needed. If you have sketches or artwork that does not meet our requirements, we can vectorize or re-draw low-resolution logos or images.
If you know exactly what you want or have art ready, we can match your PANTONE colors and will work within whatever parameters you give us.
And, we are more than happy to handle your reorders. In fact, reorders are actually somewhat easier since we already have your artwork ready for production.
Screen Printing and Embroidery has a 12 piece minimum of the same design.
Due to the nature of custom manufactured apparel, we are not able to offer refunds or exchanges. Once you’ve given your approval of the digital proof, or the sample if you’ve requested one, we begin production, and thus any changes to the order may result in increased cost.
However, we believe that a company can be measured by how it handles problems that arise. We’re human, and mistakes happen, so if you’re not satisfied with your products, let us know and we’ll do what we can to correct the situation. Most of our business is from repeat customers, and we’ll go the extra mile to earn your business for seasons to come.